Privacy declaration

The purpose of this declaration is the collection, processing and use (”application”) of personal data that is collected when you use the service provided by TROTEC ® . We appreciate your interest in our website. Below we inform you about how we handle your data. .
TROTEC® collects and uses data only if it is permitted by the data protection provisions of the General Data Protection Regulation (DSGVO) and the Federal Data Protection Act (BDSG) as well as the Telemedia Act (TMG). In doing so TROTEC® is always in accordance with the principles of the General Data Protection Regulation, namely

  • Data minimisation („ in as much as really is necessary ”)
  • Data accuracy („ no change in the collection of data ”)
  • Earmarking („ only as necessary to fulfill a purpose ”)
  • Data security („ Protective measures for data” z.B. SSL encryption)
  • Transparency („ comprehensible to process data”)

According to these specifications and in each case according to the given necessities, data is only collected if it is required for the use and the service of TROTEC® or if data, in particular personalised, is required for the settlement of a purchase or other services.

  1. Responsible body
    The responsible body within the meaning of data protection law is TROTEC® GmbH (see imprint) within the meaning of Article. 4 No. 4 of EU Regulation 2016/679 („DSGVO”). Contact person in matters of data protection is Mr. Joachim Ludwig. If you have any questions about the use of your information or if you wish to make use of the remedies described herein,, simply use the Contact-form. Of course you can use the offer of TROTEC® without having to provide any personal information or to enter personal data. Only access data without personal reference (such as name of the Internet provider, the type of browser used, the page from which you look for the offer or the name of the requested file) are collected; a return is not possible. This data is used exclusively to improve our offers.

  2. No consent by use
    Decisive for the use of your data are the applicable legal provisions, in particular the Federal Data Protection Act and the Telemedia Act. If data is collected for a purpose that requires your consent under these terms, you will be asked to give your express consent. You may revoke the given consent at any time with effect for the future and / or object to future uses of your data. The mere registration, use of the Services or notice of this statement does not replace your explicit consent.

  3. Use of your data
    The following briefly describes the possibilities of using your data. If you access the website via your browser or the app via your mobile device, we will only collect personal data that your browser or mobile device automatically transmits to us to enable you to visit our website etc. If you access the app via your mobile device, we only collect personal data that your browser or mobile device automatically transmits to us in order to enable you to visit our website or app and to ensure stability and security. This can be especially

    • Your IP address,
    • content, date and time of the request,
    • the website from which the request was forwarded,
    • the requested page,
    • the transferred amount of data,
    • used browser type
    • our operating system,
    • Language and version of the browser software and
    • Your internet service provider.

    The processing of this data

    • ensures a smooth connection of the website,
    • the display of our services and products,
    • the usability of our services,
    • the evaluation and system security and stability as well
    • as further administrative purposes.

  4. The legal basis of this processing of your personal data is Article 6 (1) sentence 1 lit. f DSGVO. Our legitimate interest follows for the aforementioned purposes of data collection.

    1. Collecting data
      Personal information will be collected when initiating an order process, setting up a customer account or signing up for the newsletter; In doing so, information about yourself and the data required for processing are collected. Of these data, only those details are provided as mandatory information, which are required for the contractual relationship. When you use the recurring customer function, TROTEC automatically collects and stores® technical information in the server logs that your browser transmits to us. In particular, this is data based on so-called cookies (see section „Cookies”) which have been deposited and are needed for service functions.

    2. Processing and use of data
      TROTEC® uses the data collected for four basic purposes, although not all data is actually used for all purposes:
      1. The data for your personal and address account (inventory data) are used to justify and process the user relationship (order).
      2. We use the data for your use of the individual offers (usage data) for the technical handling of the usage service (simplified order). It may happen that usage data of various services are merged for billing purposes.
      3. With complete processing of the contract and full payment of the purchase price, your data will be blocked for further use and deleted after expiry of the tax and commercial retention periods, unless you have expressly consented to the further use and use of your data (customer account).
      4. When registering for the newsletter, your email address will be used for your own advertising purposes until you unsubscribe from the newsletter.

    3. Data transmission to third parties
      TROTEC® transmits your personal data to third parties only if:
      1. The transmission is necessary for the execution or settlement of an order, in particular, if a third party needs this data for the execution of the contractual relationship (such as credit card companies or shipping service providers, whereby the data is transmitted to third parties only to the extent necessary for the service).
      2. If a legitimate interest on our part, in individual cases, personal data within the limits specified by law forwarded to third parties who may be authorised to verify the validity of the data entered (such as credit card information, account details, etc.) and credit rating. In this case, data is only forwarded to the offices required for the processing. These are the possibly specified bank and the following companies with which TROTEC® collaborates:

        Credit card testing company
        B+S Card Service GmbH
        Lyoner Straße 9
        D-60528 Frankfurt/Main

        Logistics company
        In accordance with the applicable laws, governmental agencies may also provide us with information or data to fulfill their statutory duties, e.g. for law enforcement purposes.
        Incidentally, your personal data will only be forwarded to third parties if you have previously submitted them in accordance with Article. 6 para. 1 part. 1 lit. a DSGVO that you have consented or given legal permission i.S.d. Art. 6 para. 1 part. 1 lit. c DSGVO.
        Insofar as we transfer personal data to countries outside the European Economic Area, we ensure that the recipient of the data has an adequate level of data protection within the meaning of Article. 45 DSGVO. In the absence of an adequacy decision, TROTEC® make sure that the recipients of the data has appropriate safeguards within the meaning of Article. 46 DSGVO. In particular, the standard European Union model contracts for the transmission of data to other EU countries, as amended, are used. When transmitting data to the USA, TROTEC® works towards obliging the recipient to comply with and abide by the principles of the Privacy Shield (i.e. to recognise minimum standards in the handling of personal data).

    4. Deleting Data
      As far as their data is no longer required for the aforementioned purposes including the billing, they will be deleted. Please note that with every deletion the data is initially only blocked and finally deleted with a time delay in order to prevent accidental deletions or possibly intentional damage. For technical reasons, data may be duplicated in backup files and mirroring services. Such copies are also possibly deleted only with a technical delay. Incidentally, for commercial and tax reasons, there is also the obligation to retain certain data on settled transactions for a certain period of time.

  5. Processing of data for the use of our offers
    If you wish to use our services and products, you may be asked at different times to provide us personal information such as

    • Your name,
    • Your Birthdate,
    • Your Address,
    • Your E-Mail Address,
    • Your Telephone number or Mobile number as well as specific
    • Credit card information.

    Your personal data will be processed for the following purposes by us and are required for:
    1. according to Article. 6 part. 1 sec. 1 letter. b DSGVO to fulfill contractual obligations or to carry out pre-contractual measures: to process your orders – among other things, to verify your identity, to process your payments and to provide you with customer service, to communicate with you, to process claims by you or us to ensure the technical administration of our website, and to manage our customer data;
    2. according to Article 6 part. 1 letter. b and letter. c DSGVO to fulfill contractual obligations and to comply with legal requirements: to send you important e-mails about the use of the Website, the products and services offered, up-to-date information on technical issues or matters relating to our legal or regulatory obligations; as well as
    3. according to Article 6 part. 1 sentence. 1 letter. c DSGVO due to legal requirements or according to Article. 6 part. 1 sentence. 1 letter. e DSGVO in the public interest: to protect you and us (including our affiliates) from fraud, as well as identity and age checks.

  6. Use of the contact form
    We offer you the opportunity to contact us via a form provided on the website. For its use the entry of a valid e-mail address is required, further details are voluntary. The processing of this data serves the purpose of contacting us and takes place in accordance with Art. 6 para. 1 sentence 1 letter. a DSGVO based on your voluntarily granted consent.

  7. Cookies
    TROTEC® use on the website so-called. „Cookies”, i.e. smaller files containing text information that will be stored on your hard disk while the offer is being retrieved („Cookies”). In the cookie information is stored, each resulting in connection with the specific terminal used. However, this does not mean that we are immediately aware of your identity.
    On the one hand, we use cookies to make the navigation and use of our website as user-friendly as possible. We need the cookies to identify and authorise you after successful login for the entire duration of your visit. These cookies are automatically deleted from your hard drive after the end of the browser session (session cookies).

    In addition, we also use cookies that remain on your hard drive for a certain period after the browser session (persistent cookies). These cookies make it easier for you to use our website and our services and products, for example by saving certain entries and settings in such a way that you do not have to constantly repeat them. In addition, these cookies enable us to statistically record the use of our website, to optimise our offer and to make our websites and our offers more personal for you (see also section VII of this privacy policy). The persistent cookies are stored on your hard drive and are deleted by the browser after a given time, which may differ depending on the cookie. The cookies may also be third party cookies (third party cookies) as we use a few advertisers to help make the website more interesting to you (see also section VII of this Privacy Policy).
    The data processed by the cookies are for the purposes mentioned to protect our legitimate interests as well as those required of third parties according to Art. 6 para. 1 sentence 1 letter. f DSGVO.
    We inform you about the use of cookies when you (first) visit our website or app. You can prevent the use of cookies at any time with effect for the future by deleting cookies and refusing to accept cookies in your browser settings. You can also set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, the acceptance of cookies for certain cases or generally exclude and activate the automatic deletion of cookies when closing the browser. In this case, you may not be able to use all the benefits of our services. For instructions on how to make such changes, see

    Cookies facilitate the use of the offers of TROTEC ®. You can still prevent the storage of cookies on your hard drive by clicking in your browser settings „ choose do not accept cookies ” . You can also set your browser to ask them before they set cookies if they agree. Finally, you can delete cookies at any time once set. For how this works in detail, please refer to the instructions of your browser manufacturer.

  8. Right of information
    Of course you have the right at any time,® to receive information about the data stored about you free of charge from TROTEC. If you are registered, the data will be in your user account and can be corrected, blocked or deleted at any time. Please note that the data stored offline will only be deleted if you are no longer required to process the contractual relationship. Unless you are registered, please send us an email via the Email formular with the request. If you wish us to delete your user account completely, please click here (vgl. also section „Deleting Data”).
    You are entitled at any time according to Art. 15 GDPR to provide information about your personal data stored with us. In particular, you can provide information about the processing purposes, the categories of the data stored to you, the categories of recipients of this data, the planned storage period, the existence of a right of rectification, deletion, limitation of processing or opposition, the existence of a right of appeal to a regulatory authority, the source of your data, if any are not collected from you, and require the existence of automated decision-making, including profiling, and, where appropriate, meaningful information about their details.
    In addition, according to Art. 16 GDPR, you may request the correction of incorrect data and, pursuant to Art. 17 GDPR, the deletion of personal data, unless processing for exercising the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims.
    Furthermore, you have the right to demand, pursuant to Art. 18 GDPR, blocking or restriction of the processing of your personal data if the accuracy of the data is disputed by you, the processing is unlawful, but you reject its deletion and we no longer need the data, However, you need them for asserting, exercising or defending legal claims or you are required under Art. 21 DSGVO 21 DSGVO objection to the processing..

  9. Newsletter and advertising/revocation of a declaration of consent
    With your consent, which you may submit as part of your registration on our website, we will send you by e-mail or telephone, newsletters or marketing materials about our products and services or products and services of our affiliates that we consider to be of interest for you.
    You may object to the use of your data for the purpose of direct mail at any time with future effect and unsubscribe from the newsletter by clicking on the link provided in each newsletter e-mail or by e-mailing us Email formular
    We reserve the right, even without your consent by e-mail, to send you offers for products or services similar to those already purchased by you. You have the right to object at any time to the processing of your data for promotional purposes by e-mail to or via a corresponding link in our newsletter, without any costs other than the transmission costs according to the basic rates.
    The legal basis for the processing of your data for the purpose of sending newsletters is Art. 6 para. 1 sentence 1 letter. a or letter. f DSGVO.

  10. Data Safety
    TROTEC®always strives to protect its data from unauthorised access, loss, misuse, or destruction. Your personal data is only accessible to employees who need to have access to your data in order to perform their duties properly and to be able to offer you offers and products in the best possible way. Sensitive data is encrypted during the ordering process in the SSL transmitting process to TROTEC®. For registered customers, access to the customer account is only possible after entering the username and password; We therefore ask you to always treat the access information confidentially and not to make it accessible to third parties. Also, you should check your browser's window after each and every registered use of the TROTEC® completely close before opening another page, but especially if you share your computer with others, other people have access to the computer or use a public access to the Internet.

  11. Duration of storage
    We store your personal data as long as this is necessary to achieve the respective storage purpose. Subsequently, your data will be deleted by us, unless, according to Art. 6 para. 1 part. 1 letter. c DSGVO due to tax, under commercial law or other statutory storage or documentation obligations to a longer storage or you have agreed to a further storage according to Art. 6 para. 1 sentence 1 letter. a DSGVO.

  12. Analysis services
    Currently used analysis services:

    Google Analytics
    Google Inc.
    1600 Amphitheatre Parkway
    Mountain View
    CA 94043, USA

    Insofar as you have given your consent, this website uses Google Analytics, a web analytics service provided by Google Inc. The use includes the operating mode „Universal Analytics ”. This makes it possible to assign data, sessions and interactions across multiple devices to a pseudonymous user ID, thus analyzing the activities of a user across devices.
    Google Analytics uses so-called. „Cookies”, Text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. In case of activation of IP anonymisation on this site, however, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. We point out that on this website Google Analytics has been extended by an IP anonymisation to ensure an anonymous collection of IP addresses (so-called IP masking) . The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data. For more information about Terms of Use and Privacy, please see , or under .

    Purposes of processing
    On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator.
    Legal basis
    The legal basis for the use of Google Analytics is your consent
    Recipients/categories of recipients
    The recipient of the collected data is
    Transmission to third countries
    The personal data will be transmitted under the EU-US Privacy Shield on the basis of the adequacy decision of the European Commission in the USA. You can get the certificate
    Duration of data storage
    The data sent by us and linked to cookies, user IDs (eg user ID) or advertising IDs will be automatically deleted after 14 months. The deletion of data whose retention period has been reached is done automatically once a month.
    Affected rights
    You can revoke your consent at any time with future effect by preventing the storage of cookies by setting your browser software accordingly; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible .

    You may also prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google Download and install browser add-on. Opt-out cookies prevent future collection of your data when you visit this website. To prevent Universal Analytics tracking across devices, you must opt-out on all systems you use. If you click here, the opt-out cookie will be set: Disable Google Analytics.
    You can also prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible.
    Privacy Policy of Google Analytics

  13. Use of plugins
    On the Internet offer of TROTEC ® So-called plugins are also used. If you have TROTEC internet pages provided with such a plugin ® a connection is made to the servers of the respective plugin provider and the plugin is displayed on the internet page by a message to your browser. This is transmitted to the server of the plugin provider, which of our websites you have visited. If you are registered as a member of the plugin provider, it is possible to assign this information to your personal user account. When using the plugin functions (for example, clicking on a "button", submitting a comment), this information may also be lost. You may be assigned to your user account, which you can prevent by logging out before using the plugin.

    For details about the collected data and the possibility of avoiding the collection and use and the possibilities to protect your privacy, please refer to the privacy statements of the respective provider, which can be viewed directly by a link after the name.

    Currently used plug-in services and other services:
    Facebook Inc.,
    1601 S. California Ave,
    Palo Alto, CA 94304, USA
    Privacy Policy of Facebook

    Google Inc.,
    1600 Amphitheatre Parkway
    Mountain View
    CA 94043, USA
    Privacy Policy of google+

    YouTube LLC
    901 Cherry Avenue
    San Bruno
    CA 94066, USA
    The privacy policy of google applies here

    Twitter, Inc.
    1355 Market Street, Suite 900
    San Francisco
    CA 94103, USA
    Privacy Policy of Twitter

    Instagram LLC
    Represented by Kevin Systrom and Mike Kriege
    1601 Willow Rd
    Menlo Park
    CA 94025, USA
    Privacy Policy of Instagram

    Pinterest Europe Ltd.
    Palmerston House, 2nd Floor
    Fenian Street
    Dublin 2, Ireland
    Privacy Policy of Pinterest

    rapidmail GmbH
    Augustinerplatz 2
    79098 Freiburg i.Br.
    Privacy Policy of rapidmail

  14. TROTEC® use in each offer the voucher system of Sovendus GmbH and will be through us
    For the selection of a voucher offer that is currently interesting for you, Trotec pseudonymises and encodes the hash value of your e-mail address and your IP address to Sovendus GmbH, Moltkestr. 11, 76133 Karlsruhe (Sovendus) (Art. 6 (1) (f) DSGVO). The pseudonymised hash value of the e-mail address will be used to take into account any possible opposition to advertising by Sovendus (Art. 21 (3), Art. 6 (1) (c) DSGVO). The IP address is used by Sovendus exclusively for data security purposes and as a rule is anonymised after seven days (Article 6 (1) f DSGVO). In addition, we will send pseudonymised order number, order value with currency, session ID, coupon code and time stamp to Sovendus for billing purposes (Art. 6 para. 1 f DSGVO). If you are interested in a coupon offer from Sovendus, there is no advertising conflict with your e-mail address and you click on the coupon banner only displayed in this case, then Sovendus will send you an encrypted address, name and e-mail address to Sovendus Preparation of the voucher (Art. 6 (1) (b), f DSGVO).

    For more information on the processing of your data by Sovendus, please refer to the online privacy policy .

  15. TROTEC® use in individual offers the benefits offered by Sovendus GmbH
    For the selection of regional interest your most advantageous offer will be given a pseudonym Trotec and encrypted title, year of birth, country, postal code, hash value of the e-mail address and IP address and transmitted to Sovendus GmbH, Moltkestr. 11, 76133 Karlsruhe (Art. 6 para. 1 f DSGVO). The pseudonymised hash value of the e-mail address thus wants to be used to account for any potential opposition to advertising by Sovendus (Article 21 (3), Art. 6 (1) (c) DSGVO). The IP address is used by Sovendus exclusively for data security purposes and as a rule is anonymised after seven days (Art. 6 para. 1 f DSGVO).

    When you click on a benefit offer, your name, address data and your e-mail address will also be sent encrypted to Sovendus in preparation of the personalised request for the benefit offer by the product provider (Art. 6 para. 1 b, f DSGVO).

    For more information on the processing of your data by Sovendus, please refer to the online privacy policy. /.

In addition, of course, the statutory provisions of Privacy regulation , of Federal Data Protection Act and of Telemedia Act. These can be viewed by clicking on the text.

As of May 2018



0 0800 80908090

Mon - Thu: 8:00am – 5:30pm

Friday: 8:00am - 5:00pm (CET)


Please note, that as we are based in Germany and due to the UK leaving the EU, the delivery times will longer than normal and anything over GBP 135.00 will incur charges from custom duties and import sales tax.