Cancellation Policy

Cancellation Right

You have the right to cancel the contract within 14 days without specifying the reason for doing so. The revocation period amounts fourteen days starting that day you or a third party, which is not the carrier, took possession of the goods. To practice your cancellation right you have to inform us

TROTEC® GmbH & Co. KG
Grebbener Straße 7
D-52525 Heinsberg
Freephone: 00800 80908090
Fax: 0049-(0) 24 52 / 962-92 450
E-mail: online@trotec24.com

by means of a clear declaration (for example postal mailing, fax, or e-mail) that you made the decision, to cancel this contract. You can use the attached pattern cancellation form, wich isn't prescribed. 

To observe the revocation period it is sufficient to send the massage about the exercise of the cancellation right before expiration of the revocation period.

Consequences of Cancellation

In case of cancelling this contract, all payments that we received from you, including the transport costs (with the exception of additional costs consequentional to your decision to pick another delivery than our favourable standart delivering offer) have to be paid back immediately not later than within fourteen days starting that day, the message about your cancellation of this contract arrived at our house. For this refund we use the same means of payment, that you used for the original transaction, unless otherwise has been agreed with you explicitly. On no account this repayment will be charged. We can refuse the repayment until we get back our goods or you supplied evidence of sending back the goods, according to wich is the earlier point in time.

Goods postet as packets

You have to send or give back the goods immediately and in any case, within fourteen days starting that day you informed us about cancellation of this contract, to

TROTEC® GmbH & Co. KG
Ferdinand-Porsche-Straße 4
52525 Heinsberg

This time limit is protected, if you send off the goods before the expiry of the period of fourteen days. You bear the costs of sending back the goods. 

Goods not postet as packets

We pick up the goods. You pay the direct costs of returning the goods in the amount of xxx.xx EUR.

You only have to advent for the possible loss of value, if this loss of value is a result of proval in condition, characteristics and function of the goods from handling other than what is necessary.

End of Cancellation Policy


 

Hotline:

0 0800 80908090

Mon - Thu: 8:00am – 5:30pm

Friday: 8:00am - 5:00pm (CET)

E-Mail:

online-uk@trotec.com